Store policies

Shipping & fulfillment

Enchantrique works with carefully selected suppliers and fulfillment partners. Some products ship directly from a partner warehouse rather than from Enchantrique. If an order contains items fulfilled from different locations, it may arrive in separate packages with separate tracking numbers.

Processing and delivery

• Most in-stock physical items are prepared for shipment within 2–5 business days.
• Estimated U.S. delivery is generally 3–10 business days after dispatch. Weekends, holidays, carrier delays, severe weather, and supplier backorders can extend these estimates.
• Delivery dates are estimates, not guarantees. Any faster service shown at checkout affects carrier transit time and may not shorten processing time.
• Digital products are delivered electronically and do not require shipping.

Shipping charges and tracking

Available methods and charges are shown at checkout. Tracking is emailed when available; separate packages may generate separate notices. International customers, when international shipping is offered, are responsible for applicable import duties, taxes, and customs fees.

Address accuracy and delivery issues

Please confirm the complete shipping address before paying. Contact us immediately if a correction is needed; changes are not guaranteed after fulfillment begins. Customers are responsible for costs caused by an incorrect or incomplete address. If tracking shows delivered but the package cannot be located, check the delivery area and household members, then contact the carrier and Enchantrique promptly.

Returns, refunds & order changes

Damaged, missing, or incorrect items

Contact us within 10 calendar days of delivery at hello@TheEnchantrique.com. Include the order number, a description, photos of the item and packaging, and the shipping label. Keep all packaging while the claim is reviewed. We will arrange an appropriate replacement, refund, or other resolution when the claim is approved.

Other returns

Request a return within 14 calendar days of delivery. Eligible items must be unused, unaltered, in resalable condition, and in original packaging. Approval and return instructions are required before mailing anything. Do not return merchandise to a supplier or to an address shown on a parcel unless Enchantrique specifically instructs you to do so.

Unless the item was damaged, incorrect, or materially misdescribed, the customer pays authorized return shipping. Original shipping charges are nonrefundable. Refunds are issued to the original payment method after the authorized return is received and inspected; bank processing times vary.

Nonreturnable items

• Digital downloads, personalized products, gift cards, clearance, and final-sale items
• Opened or used incense, candles, oils, herbs, bath/body products, and other hygiene-sensitive goods
• Natural specimens or handmade items returned solely because normal color, pattern, size, or formation differs from a representative photo

Cancellations

Request a cancellation or order change within 12 hours of purchase. We will try to help, but cannot guarantee a change once a supplier or fulfillment partner has begun processing the order.

Payment policy

Purchases are completed through Shopify’s secure checkout. Available payment methods appear at checkout and may include major credit/debit cards and accelerated wallets supported for your location. Payment is authorized or collected when the order is placed. Product prices are displayed in U.S. dollars unless checkout states otherwise; shipping, discounts, and applicable taxes are calculated before final confirmation.

Customers must provide accurate billing and contact information and are responsible for any fees charged by their card issuer or bank. Enchantrique does not directly store complete payment-card numbers; payment information is handled by Shopify and applicable payment processors under their own security and privacy practices. Orders may be held or canceled if payment cannot be verified or fraud screening identifies material risk.

Privacy policy

Information we collect

We may collect contact, billing, shipping, order, customer-service, marketing-preference, and website/device information you provide or that is generated when you browse or purchase. Shopify and payment providers may collect payment and transaction information needed to process checkout.

How information is used

We use information to operate the store, process and deliver orders, communicate about purchases, provide support, prevent fraud, comply with law, improve our services, and—with consent where required—send marketing communications.

How information is shared

We share only what is reasonably necessary with service providers such as Shopify, payment processors, suppliers, fulfillment warehouses, shipping carriers, analytics or marketing vendors, and professional advisers. A dropship supplier may receive the recipient’s name, shipping address, contact details, and ordered items so it can fulfill the order. We may also disclose information when required by law, to protect rights and safety, or as part of a legitimate business transfer. We do not sell customer information for money.

Cookies, retention, and choices

Our site and Shopify storefront may use cookies and similar technologies for core operation, preferences, analytics, security, and marketing. Browser controls can limit cookies, although parts of the store may not work correctly. Marketing emails include an unsubscribe option. We retain information only as reasonably needed for the purposes described, recordkeeping, disputes, and legal obligations.

Your rights and security

Depending on where you live, you may have rights to request access, correction, deletion, or a copy of personal information, or to object to certain processing. Send requests to hello@TheEnchantrique.com; identity verification may be required. We use reasonable safeguards, but no online system is completely secure. This store is not directed to children under 13, and we do not knowingly collect their personal information.

Store terms & product notices

• Product variation: Natural stones, fossils, herbs, handmade goods, and similar items may vary in color, pattern, shape, weight, or formation. Photos may be representative unless the listing identifies the exact item.
• Availability: Supplier inventory can change quickly. If an item becomes unavailable after purchase, we will contact you about a refund or available alternative; substitutions are never made without consent.
• Metaphysical information: Spiritual and metaphysical descriptions reflect traditional or cultural uses and are offered for informational and entertainment purposes. Products and content do not diagnose, treat, cure, or prevent illness and are not a substitute for medical, legal, financial, or mental-health advice. No particular spiritual result is guaranteed.
• Safe use: Follow product instructions and use candles, incense, oils, herbs, crystals, and ritual tools responsibly. Keep fire and small objects away from children and pets. Do not ingest products unless the listing expressly states they are intended for consumption.
• Errors and misuse: We may correct listing, pricing, or inventory errors; limit quantities; refuse fraudulent or unlawful orders; and update these policies as the store evolves. Material changes will be posted here with a revised effective date.

Questions about an order or policy should be sent to Enchantrique—not directly to a supplier—at hello@TheEnchantrique.com. Enchantrique, LLC is based in Orlando, Florida.